Privacy Policy

We use enquiry information to respond to requests, arrange appointments and assess how our team may assist. If we act for you, further information-handling arrangements will be addressed as part of the engagement. Website enquiries do not, by themselves, establish a solicitor-client engagement.

We use technical and aggregate information to operate and secure the website, understand visitor behaviour and assess advertising performance.

Our website uses Google Analytics and Google Ads, including tags managed through Google Tag Manager. These services use cookies and related technologies to measure visits, website interactions and advertising outcomes. Advertising measurement does not establish that every visitor has made an enquiry.

You can manage cookies through your browser settings. Restricting cookies may affect website features and measurement. Further information about Google’s handling of data is available at Google’s Privacy Policy.

We use Crosslink for website hosting, Microsoft 365 for email, SILQ for practice management, and Google services for website analytics and advertising measurement. Website enquiries may also be stored in Elementor’s submission records. Relevant personnel within the firm and authorised service providers may handle information where needed to process an enquiry, provide their services, or comply with legal obligations.

Technology providers may process information outside Australia. Please contact our privacy contact if you would like further information about the providers that handle your information.

We take reasonable steps to protect information from misuse and unauthorised access. No internet transmission can be guaranteed completely secure.

Enquiries that do not become leads are deleted from our email and website enquiry records within one month. Lead enquiries are retained for up to seven years. Matter files are retained for seven years from matter closure, or from the date advice was provided for a consultation-only matter.

We may retain records for longer where required by law or a preservation obligation. Deletion from active enquiry records does not necessarily remove copies held in provider backups immediately.

To request access to or correction of information, or raise a privacy concern, contact Deb Mogridge at office@sambanisfamilylaw.com.au, telephone (07) 3171 2229, or write to 4 Kyabra Street, Newstead QLD 4006. We may need to verify your identity and consider applicable restrictions, including confidentiality obligations to others.

Please contact us first so we can investigate your concern. Where applicable, information about complaints to the Office of the Australian Information Commissioner is available at oaic.gov.au.